Returns Policy

Need to return an item you purchased online? There are a few ways you can do this, but you’ll need to return your item to us or our Range Plus Partner within 14 days of receiving it.

If your item has arrived damaged, please contact our Customer Care team immediately, quoting your order number and detailing the problem with your items.

Please ensure you retain proof of delivery as we cannot be held liable for items lost in transit.

Can't return your goods via the above methods? Get in touch with our Customer Care team and one of our agents will be able to explain your options. Please keep the item safe and protected as it's your responsibility until it has been returned.

We take care to ensure all items arrive in perfect condition. If your order arrives damaged or incomplete, please contact our Customer Care team immediately, quoting your order number and detailing the problem with your items. 

If you don’t receive your items within 14 working days of receiving a Dispatch Confirmation email, please contact our Customer Care team, quoting your order number, and we’ll investigate this for you.

Unfortunately, we can’t refund items that have been damaged after delivery due to misuse, wear and tear, or accidents.

Changed your mind about an item? You’ll need to return it in its original, unused condition and within 14 days of receipt.

Made to Order items are excluded from our standard change of mind policy. It takes 48 hours for us to process your order before we begin to make your product for you. After this time, all Made to Order products are non-returnable and cannot be cancelled.

You can cancel your order or items in your order before we dispatch them by contacting our Customer Care team.

Made to Order items are excluded from our standard cancellation period. It takes 48 hours for us to process your order before we begin to make your product for you. After this time, Made to Order products are non-returnable and cannot be cancelled.

Unfortunately, we’re unable to exchange any orders placed online. You’ll need to return your item in its original, unused condition using one of the return methods above and place a new order for the item you’d like.

Once your returned items have been received, your refund will be processed within 3-5 working days. Your refund will be processed via the same method of payment that you used to pay for your order.